schleich HORSE CLUB Mia & Spotty

SHIPMENTS

All shipments are processed from our offices in Rome and are handled by leading international couriers based on the final destination, weight and value of the order.
Orders are processed within 2 business days.
The delivery of the products is carried out within 4 working days from the confirmation of the order (you will receive an email containing the tracking code of your order).

The courier delivers from Monday to Friday between 8.30 and 18.00.
It is not possible in any way to fix the time and / or day of delivery of the products, nor is it possible to request delivery to post office boxes.

The contribution for transport costs calculated during the order may vary in cases where the bulk and / or weight of the goods exceeds the minimum weight / overall dimensions.

Should the shipping address differ from the billing address, please specify it in the notes accompanying the order to avoid unnecessary delays.

RIGHT OF WITHDRAWAL

To exercise the right of withdrawal, you must inform us (APPIEFFE GROUP SRL, Via Codigoro 9, 00127 Rome, Tel +39 06 92939466, email: info@trippodo.com) of your decision to withdraw from this contract by means of a declaration explicit (e.g. letter sent by post, fax or e-mail). To this end, you can use the attached withdrawal form, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the relevant communication
to exercise the right of withdrawal before the expiry of the withdrawal period.

Pursuant to art. 5 of Legislative Decree 206/2005, the Customer who purchases goods for purposes not related to his professional activity and therefore makes the purchase indicating the Fiscal Code and not the VAT number, has the right to withdraw from the remote purchase contract within 14 calendar days starting from receipt of the order (Legislative Decree 21/2014 of 21 February 2014) by preferably sending a communication by registered letter with return receipt at the address:

APPIEFFE GROUP SRL
Via Codigoro 9
00127 Rome

or at the email address info@trippodo.com or by fax at +39 06 99367459.

It is possible to send a PEC (Certified Electronic Mail) instead of the registered letter to the address appieffegroup@pec.it only if this is sent in turn from a certified email address.

It is also possible to request the right of withdrawal via the "GOODS RETURN" link in the customer profile of our site, once logged in with login and password, without necessarily sending registered letters or other communications.

The refund will be made within 14 calendar days from the arrival of the object at our office.

NB: The costs of returning defective or non-compliant goods will be at our expense.
APPIEFFE GROUP SRL is not liable for any damage that the goods may suffer during transport, nor for any theft, loss or tampering that may occur in this phase. It is therefore suggested to make insured shipments.