Right of withdrawal


The right of withdrawal consists in the power granted by Article 64 of Legislative Decree 206/05, as amended by Legislative Decree 21/2014, which implemented Directive 2011/83/EU on consumer rights, to the Customer to unilaterally terminate the contractual obligation that binds him/her to the seller, by returning the purchased goods or revoking the order and consequently obtaining the refund of the price paid, without penalty and without the seller's consent.
The right of withdrawal may only be exercised for sales contracts concluded at a distance (via the Internet, telephone, etc.) or in any case outside business premises.
Customers who purchase goods for purposes not related to their professional activity and therefore make the purchase indicating their Tax Code and not their VAT number, must inform APPIEFFE GROUP SRL of their decision by sending an explicit declaration within 14 calendar days from the date of delivery of the goods.

This communication can be sent by registered mail with return receipt to the address
Via Codigoro 9,
00127 Rome,

It is possible to send a PEC (Certified Electronic Mail) instead of registered mail to the address


in the event that this is sent from a certified e-mail address.

It is also possible to exercise the right of withdrawal via the "RETURN GOODS" link in the Customer Profile of the www.trippodo.com website, once logged in with login and password, without necessarily sending registered letters or other communications.
The Customer is obliged to return the goods "substantially intact" to the seller within 14 calendar days of exercising the right of withdrawal.
APPIEFFE GROUP SRL shall reimburse the payment received from the Customer using the same means of payment used for the initial purchase, including delivery charges, within 14 calendar days from receipt of the notice of withdrawal, but may delay the reimbursement if it has not received the goods.

APPIEFFE GROUP SRL extends the above to 30 days for purchases made with TRIPPODO PLUS.
In all cases of return of goods, APPIEFFE GROUP SRL is not responsible for any damage that the goods may suffer during transport, nor for any theft, loss or tampering that may occur during this phase. We therefore recommend insured shipments.
All shipments of products in which the following will be found to be
- lack of original packaging
- absence of integral elements of the product (accessories, cables, instruction manuals, etc.);
- damage, wear or alterations to the product;
- use or initialisation of computer and electronic products;
- use in transmission or reception for more than a total of 15 minutes ("life timer") of mobile telephone products.